Westbourne

Basic Info

Westbourne IT Global Services is a trans global organization that provides IT solutions and services for projects, onsite and remote support in general IT and in highly regulated environments such as QC Labs on a 24 x 7 x 365 basis from delivery center...

Why work with us

We strive to build trust with our clients in every business relationship.

Our teams are focused on demonstrating the highest levels of integrity and competence in all the actions we take and in the results we deliver.

In designing solutions, we align with the vision of our clients and their unique culture to facilitate the achievement of critical objectives.

Brochure

Company focus

Services

Recruitment Services

Consulting Services

Training & Development

Industries

Technology

Pharmaceuticals

Biotechnology

Projects or Case studies (2)

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Implementing a Computer System Validation Policy for a Pharmaceutical Company

August 2022 - December 2023

Our team at Westbourne adopted a structured and phased approach to deliver on the customer’s requirements, with four main stages: Assessment and planning Policy development Implementation Training and support The Results The implementation of the CSV policy and deliverables had a significant positive impact on the customer’s operations. It ensured compliance and reduced compliance risks, while improving operational efficiency, not least through enhanced data integrity. Confidence in the reliability and accuracy of the company’s systems also improved, and security was enhanced with the new backup, access management, and laboratory controls procedures and systems that we put in place.

Consulting & Professional Services Information Technology & Services

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Organically Bridging the IT-OT Gap for a Pharmaceutical Industry Customer

November 2023 - June 2024

We adopted a flexible approach in the delivery of services for this customer, starting with assigning an engineer to the facility with a strong IT background as well as good OT knowledge and capabilities. This engineer provides technical support across all parts of the facility, including the laboratory, factory floor, and offices, and works closely with both Ireland-based staff and the US-based IT team. The requirements of our customer have since evolved. The IT support element remains, but additional requirements arose driven by technical necessity, especially in relation to Empower, and by the demands of its clients. For the Empower requirement, we provided dedicated lab specialists who could support both Empower and other lab platforms and systems. This laboratory support extended beyond the Irish facility to also support our customer’s labs in the US.